Kim's Adventures into Geekspace

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Tag - troubleshooting

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Tuesday, March 1 2011

AppleTV 2 incident/troubleshooting while moving an iTunes Library

I just had a curious incident involving my beloved AppleTV 2. I had run out of space for movies on my iMac and had hence bought an external harddrive and asked iTunes to move the Media-folder according to this:
http://www.macworld.com/article/157240/2011/01/howto_move_itunes.html

It worked fine and took 4 hours. During that time my AppleTV 2 hung and I tried to reset it a few times holding down the menu and down-arrow keys on the remote control. The screen saver with pictures from my iMac kept on going and apart from the flickering lights there was no contact from the remote control to the Apple TV.
Even after finishing the moving of files on the iMac, the Apple TV 2 remained uncontrollable with the remote control. I was able to push a movie from the iMac using AirPlay and saw it without any problems, but even after several restarts - hard, taking out the electric cord, as the remote control didn't seem to get through: when trying to restart, the lights were flickering correctly, but nothing happened after that, either the screen saver kept on going or the main screen was totally static, e.g. no commands from the remote control had any effect.
Then I decided to restore the software and (luckily) I had a micro-USB-cable at hand so I hooked it up to my MBP and used iTunes to restore everything. It seemed to work well, but gave me this error at the end:

appletv.jpg

Leading me to this page:http://www.apple.com/dk/support/iphone/updaterestore/?error=1602

That does not exist. I removed the /dk in the link and got to this page:http://support.apple.com/kb/TS1275 While doing so, the AppleTV rebooted and asked for input as if it was brand new. Ignoring the message worked and now I am back on track! I never followed up on the error, as everything seems to work fine.
Summary: When moving a iTunes Library that is connected to an AppleTV 2, first of all turn off sharing before letting iTunes move the library. This would most likely have saved my evening.

Tuesday, November 9 2010

Bluetooth PAN connection missing / iPhone Tethering troubleshooting

Suddenly I couldn't get my iPhone tethering working (after a strange crash). To troubleshoot, I tried to delete the bluetooth connections on both my iPhone and my Macbook Pro, but even after several attempts it failed somehow. The iPhone could connect to the Mac - the internet tethering was flashing blue and the menu item on the Mac indicated that there was connection, but there was no Bluetooth PAN-connection to be seen in the System preferences. I even ran a Yasu to delete caches that could be corrupted.

A final try to delete the following preference files did it:

bluetootherror.png

They may have been both from the users Library/Preferences, but could also be from the /Library/Preferences or /System/Library/Preferences. (I forgot.) I am not sure
After a reboot, the Bluetooth PAN showed up as magic in the System Preferences Network Preference Pane and I didn't even have to re-enable it.

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