Kim's Adventures into Geekspace

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Tag - troubleshooting

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Saturday, June 9 2012

Troubleshooting a Mac OS X 10.7 install of Epson AL-C2000 Color Laserjet

I got an Epson Acculaser C2000 from a friend some time ago, and with 10.5 or 10.6 I could not make it print in color, so I basically had given it up.

Now I tried again and after a long fight with the awful user interface on the printer, I managed to set an IP-address that I could get to. I later found out that there is a new EpsonNet tool that can do that too, so if you hate the stupid Epson menu on the printer, do download that.

Next problem was installing the thing. For hours and several attempts using IPP and even bonjour, I had almost given up. Then I tried the silly solution to choose LPD - Line Printer Deamon instead - and badam! - it works with both colors and text, even with fonts not residing on the printer.

Strange that you specifically have access to changing the setup of IPP in the Epson software and no hint that it even talks to LPD, but given the stupid user interface, who would not guess that it would work ;-)

Sunday, April 8 2012

Programs that will not download or update from the Mac App Store.

I had two apps that I could not update from the App Store for a long time. I got the message: "Produktets distributionsarkiv kunne ikke bekræftes. Det kan være beskadiget, eller blev ikke signeret." or in English: "The product distribution file could not be verified. It may be damaged or was not signed."

The programs were not that important for my daily stuff, so I left it for some time. I wrote the respective companies, and they replied that I should just wait, as the problem would go away. But it didn't and one day I had enough. First I tried to delete the problematic apps, but to no avail, the problem persisted. Then I turned to google for an answer. The best I found was from the 1Password-makers, and is found here:

http://support.agilebits.com/discussions/1password-in-mac-app-store/18-1passw...

I didn't like their solution though, as it was a bit too hard for my liking, so I had a look myself. After trying to update the one app, this text was in the Console:

08/04/12 15.54.44,678 App Store: FRPurchaseManager: Preflight operation for 463633845 failed with error: Error Domain=com.apple.appstore Code=0 "Produktets distributionsarkiv kunne ikke bekræftes. Det kan være beskadiget, eller blev ikke signeret." UserInfo=0x7ff80c90a9f0 {NSLocalizedFailureReason=Cannot create PKProduct from "file://localhost/var/folders/1x/3vp012k96g1fpj127wg231nh0000gn/C/com.apple.appstore/463633845/preflight.pfpkg" Error Domain=NSURLErrorDomain Code=-1100 "Den ønskede URL findes ikke på denne server." UserInfo=0x7ff80c90b320 {NSUnderlyingError=0x7ff80c90b660 "Den ønskede URL findes ikke på denne server.", NSErrorFailingURLStringKey=file:///var/folders/1x/3vp012k96g1fpj127wg231nh0000gn/C/com.apple.appstore/463633845/preflight.pfpkg/index.sproduct, NSErrorFailingURLKey=file:///var/folders/1x/3vp012k96g1fpj127wg231nh0000gn/C/com.apple.appstore/463633845/preflight.pfpkg/index.sproduct, NSLocalizedDescription=Den ønskede URL findes ikke på denne server.}, NSLocalizedDescription=Produktets distributionsarkiv kunne ikke bekræftes. Det kan være beskadiget, eller blev ikke signeret., NSUnderlyingError=0x7ff80c90c560 "Den ønskede URL findes ikke på denne server."}

The problem, we can see - I have made a line in bold, is at the /var/folder/ somewhere. you can go there with the Terminal or using cmd-shift-G in the Finder. The Agilebits support suggest to delete the 1x-folder from the /var/folder, but it contains a lot of other stuff, so I decided do dig into the folders below. I ended up at the folder:

/var/folders/1x/3vp012k96g1fpj127wg231nh0000gn/C/com.apple.appstore/463633845

This contained two files:

flyingIcon and preflight.pfpkg

Deleting these - even when having the Mac App Store open, made it possible to download the problematic app. - I then did the same procedure for the second app, and it worked flawlessly.

Monday, September 12 2011

How to install a Canon LBP-3000 on non-japanese Mac OS X 10.6.8

I had a task the other day, installing a Canon LBP3000 printer driver on a Mac using 10.6.8. This turned out to be difficult, as the driver on the European web site of Canon does not have a proper driver that will work at all, as the laser printer is a few years old - Shame on Canon! I found a driver on the Canon.jp site however: http://cweb.canon.jp/drv-upd/lasershot/capt3macx.html(thanks SP) and almost got everything going by using the guide on this page: http://d.hatena.ne.jp/knagayama/20100101/1262356172 After installing using the guide, I was able to print, but only pictures, no text. Realizing that this was a Japanese driver, I decided to try to change language into Japanese and then install again. This is quite easy in System Preferences Language and Text, so going from:


PastedGraphic-6.png
Dragging Japanese to the top:

PastedGraphic-4.png
Quitting System Preferences (cmd-Q) and starting them again gave System Preferences fully in Japanese, with this Printer icon with visible Japanese text:

japanskprint.png
Then I just did the installation like described on the aforementioned link and changed language back to Danish. Then the language of the driver became English (second language from the top), and text printed properly. The culprit is the bad driver from Canon Japan, but this workaround wasn't too difficult, so I decided just to make this small guide.

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